Return and Refund Policy
At Keviso, we stand by the quality of our products and hope you are delighted with your purchase. If you’re not entirely satisfied, our Return & Refund Policy outlines the steps to return items and receive a refund.
Eligibility for Returns
You have 17 days from the delivery date to return your items. Items must be unused, undamaged, and in their original packaging to qualify for a return.
Steps to Initiate a Return
- Contact Us: Email us at [email protected] with your order number and reason for the return. Our customer service team will provide you with return instructions.
- Prepare Your Return: Repack the item securely in its original packaging. Include all original packing materials, manuals, and accessories.
- Ship the Item: Follow the instructions provided to ship the item back to us. Please note that return shipping costs are the customer’s responsibility.
Processing Refunds
Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. The refund will be applied to your original payment method.
Partial Refunds
In some cases, partial refunds may be issued for items that are not in their original condition, such as used items or those missing parts not due to our error.
Non-Returnable Items
Certain items, including custom products and gift cards, are not eligible for returns. If you have questions about the return eligibility of a specific item, please contact us.
If you need further assistance with returns or refunds, contact us at [email protected]. We value your business and are here to help.