Privacy Policy

Welcome to Keviso. We prioritize your privacy and are dedicated to safeguarding your personal information. This comprehensive Privacy Policy outlines the types of personal information we collect, how we use it, with whom we share it, and the measures we take to protect it. By visiting our website and making purchases, you agree to the practices described in this policy. For any questions or concerns, please reach out to us at [email protected].

Personal Information We Collect

Device Information: When you visit our website, we automatically collect certain information about your device. This includes:

  • IP Address: Helps us identify your device and location.
  • Browser Type and Version: Assists us in optimizing our website for different browsers.
  • Operating System: Helps us improve our website compatibility.
  • Cookies: Small data files stored on your device to enhance your browsing experience.

Order Information: When you make a purchase or attempt to make a purchase, we collect the following information:

  • Name: Required for billing and shipping purposes.
  • Billing and Shipping Addresses: Ensures accurate delivery of your order.
  • Payment Information: Includes credit card numbers and payment method details.
  • Email Address: Used for order confirmation and communication.
  • Phone Number: Used for contact in case of order issues or delivery concerns.

Interaction Information: We collect data on how you interact with our website, including:

  • Pages Visited: Helps us understand your interests and improve our content.
  • Time Spent on Pages: Provides insights into user engagement.
  • Links Clicked: Helps us enhance navigation and user experience.

How Do We Use Your Personal Information?

We use the collected personal information for various purposes, including:

Processing Orders:

  • Order Fulfillment: To process and ship your orders accurately and promptly.
  • Payment Processing: To manage transactions securely and efficiently.
  • Order Updates: To communicate order confirmations, shipping updates, and delivery details.

Communication:

  • Customer Service: To respond to your inquiries and provide support.
  • Marketing: To send you promotional offers, newsletters, and updates, if you have opted to receive them.

Risk and Fraud Management:

  • Fraud Prevention: To screen orders for potential risk or fraudulent activities.
  • Legal Compliance: To comply with applicable laws and regulations.

Website Improvement:

  • Analytics: To analyze website performance and user behavior.
  • Personalization: To customize your experience and recommend products based on your interests.

Sharing Your Personal Information

We respect your privacy and do not sell your personal information. However, we may share your information with third parties to help us operate our business and provide services to you. This includes:

Service Providers:

  • Payment Processors: To handle transactions securely.
  • Shipping Companies: To ensure your orders are delivered.
  • Marketing Platforms: To manage email marketing and communications.
  • Analytics Providers: To understand how customers use our website and improve our services.

Legal Obligations:

  • Compliance: We may disclose your information to comply with legal requirements, such as responding to subpoenas or court orders.

Cookie Policy

Cookies are essential for enhancing your browsing experience on our website. Here’s how we use them:

Functionality:

  • Login Management: To keep you logged in as you navigate our site.
  • Preferences: To remember your preferences and settings.

Performance:

  • Analytics: To collect anonymized tracking data for improving website functionality.
  • Advertising: To deliver personalized ads based on your browsing behavior.

Managing Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Your Rights

You have several rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal and operational requirements.
  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Data Privacy

We are committed to protecting your data privacy through robust security measures. This includes:

  • Encryption: Protects your data during transmission.
  • Firewalls: Prevents unauthorized access to our systems.
  • Secure Servers: Ensures data is stored in a secure environment.

Security

We implement a variety of security measures to protect your personal information against unauthorized access, use, or disclosure. These measures include:

  • Access Controls: Limits who can access your information.
  • Regular Audits: Ensures our security practices are up to date.
  • Employee Training: Educates our staff on data protection practices.

No Liability

While we take extensive measures to protect your personal information, no security system is infallible. By using our website, you acknowledge and accept that we cannot guarantee absolute security and that you use our services at your own risk. We cannot be held liable for any unauthorized access, data breaches, or loss of data.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly for any updates. Your continued use of our website following any changes indicates your acceptance of the updated policy.

Consent

By using our website, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]. We are here to help and ensure your privacy is protected. Thank you for trusting Keviso with your personal information. We are dedicated to protecting your privacy and providing a secure shopping experience.