Frequently Asked Questions
General Information
Q: What is Keviso? A: Keviso is an online retailer dedicated to providing high-quality products and exceptional customer service. We strive to make your shopping experience seamless and enjoyable.
Q: How can I contact customer service? A: You can reach our customer service team by emailing [email protected]. We aim to respond to all inquiries promptly and provide the assistance you need.
Ordering Information
Q: How do I place an order? A: To place an order, browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I modify or cancel my order? A: Orders can be modified or canceled within 24 hours of placement. Contact us at [email protected] with your order number and request. After 24 hours, the order may already be processed, and changes or cancellations may not be possible.
Shipping Information
Q: What are your shipping times? A: Orders are processed within 3-5 business days. Shipping typically takes 4-7 business days within the United States.
Q: How much does shipping cost? A: We charge a flat fee of $6.75 for shipping within the United States.
Q: Do you ship internationally? A: We currently only ship to addresses within the United States.
Return and Refund Information
Q: What is your return policy? A: You have 17 days from the delivery date to return your items. Items must be unused and in their original packaging. Return shipping costs are the customer’s responsibility.
Q: When will I receive my refund? A: Refunds are processed within 7-10 business days after we receive and inspect your returned items. Refunds will be issued to your original payment method.
Account and Privacy Information
Q: Do I need an account to place an order? A: While not required, creating an account allows you to track your orders, save shipping information, and view order history.
Q: How do you protect my privacy? A: We use various security measures to ensure your personal information is protected throughout the transaction process.
Additional Assistance
Q: What should I do if I have a problem with my order? A: Contact us at [email protected] for assistance with any issues regarding your order.
Q: How can I track my order? A: You will receive an email with tracking information once your order is shipped. Use this information to monitor the delivery status of your package.
Thank you for choosing Keviso. If you have any further questions or need assistance, please reach out to us at [email protected].